Would you rather be treated like a customer or a citizen?  If you’ve flown in from Beijing to buy Boeing Dreamliners, then you’ll probably pick being treated like a customer, since your experience probably involves as much expensive champagne as you can stomach, and more.  If you’re driving away from Jack-in-the-Box without the french fries …

Continue reading Customers v. Citizens

The transformation of Seattle’s South Lake Union is stunning. It is a demonstration of Seattle trading its vibrant current culture for the promise of free market globalization.  In South Lake Union, capitalism is victorious in the form of glass and steel buildings and business casual office workers cradling $6 dollar coffee drinks, and stroking their …

Continue reading Lost Seattle – The Monastery Chronicles